M
Customer mobile app
Register assets, upload photos, generate quotations, pay, receive policy documents, and raise eligible claims.
Platform
A platform for digital insurance operations
Customer onboarding, policy issuance, premium collection, valuation, claims evidence, and settlement in one connected workflow.
A
Agent web app
Verify customers, review policies, initiate video valuations, manage claims evidence, and approve settlements.
P
Pricing and payments
Configurable premium settings, M-Pesa collection, Premium Finance schedules, and payment status checks.
C
Claims evidence
Police abstract capture, OCR extraction, additional photo/video requests, agent review, and settlement tracking.
D
Dashboards
Operational statistics, customer views, pending valuations, premium settings, and IPF information.
I
Integrations
Connect payments, policy systems, claims systems, video, OCR, and reporting services.
Operating data
Platform KPIs executives can manage
A digital insurance platform should produce operational metrics that management teams can act on weekly.
Quote-to-payConversion
Measure how many generated quotations become paid policies.
Validation SLAAgent review
Track how quickly pending valuation policies are reviewed.
Evidence completeClaims
Monitor claims with all requested photos, videos, and documents submitted.
Settlement queuePayout control
Track approved claims awaiting settlement action.
Workflow
Customer journey
- 1. Add assetCapture device or appliance details, photo, purchase date, purchase price, and condition.
- 2. Generate quotationCalculate premium based on configured settings and selected policy duration.
- 3. PayUse M-Pesa or Premium Finance where eligible.
- 4. Manage policyDownload documents, renew, and raise claims only when rules allow.
App availability
Mobile app store placeholders
The MicroInsure customer app will be available for Android and iOS after release approval.